How the DSA Code of Ethics protects consumers

The Direct Selling Association has in place a strict Code of Ethics in which all members must abide by. The Code is designed to protect consumers and consultants from unethical business practices.

As a consumer you can expect that all consultants from DSA member companies will do the following:

• Tell you who they are, why they’re approaching you and what products they are selling.
• Explain how to return a product or cancel an order.
• Respect your privacy by calling at a time that is convenient for you.
• Promptly end a demonstration or presentation at your request.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
• Offer a written receipt in language you can understand.
• Provide his or her name and contact information, as well as the contact information of the company he or she represents.
• Offer a complete description of any warranty or guarantee.

• See the complete text of the Code of Ethics
• Find out how you can file a Code complaint